Inquiry about the product
must reconfirm Q&A
FAQ
*In case your email is set up to block mails from deives other than cell phones, please make sure to change the setting temporarily or enable receiving emails from heroz.co.jp.
You can report inappropriate users from My Page. Please open the user's page via My Page and report us from inappropriate user report.
We go through all inquiries received from customers to improve the app; however we are unable to reply to every single one. Before contacting us, please make sure to refer to Q&A. Now, in case of inconvenience in the app system or an urgent maintenance is required, please check out the announcements made via "General Information" or official x account.
When the payment is complete, you should receive an email with the order number and other information to your registered email address.
When contacting us, please let us know your Shogi Wars account name and order number.
If you have registered your e-mail address, please use here.
If you have registered your e-mail address, please use here.

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